Missed Delivery: what happens if my package didn’t get delivered on the first attempt?
2
Dec
If you received a notification in your FlagShip account that your package was not delivered and that there was a missed delivery, take note that each shipping carrier has a different delivery attempt policy. Don’t worry if your package does not get delivered on the first attempt, we’ve got you covered.
UPS:
- Will try to deliver 3 times. After the 3rd attempt, they will hold the package for 5 days (unless the recipient contacts the courier to make arrangements for rescheduling delivery or hold)
- Residential deliveries – UPS has a number of Access Points across the country. Therefore, there will be only 1 attempt for delivery before the package is sent to the nearest Access Point. The recipient will receive a call and/or door knocker indicating the nearest pickup location
Purolator:
- Will try to deliver 1 time. After the 1st attempt, they will hold the package for 5 days (unless the recipient contacts the courier to make arrangements for rescheduling delivery or hold
FedEx:
- Ground: Will try to deliver 3 times. After the 3rd attempt, they will hold the package for 7-10 days (unless the recipient contacts the courier to make arrangements for rescheduling delivery or hold)
- Express: Will try to deliver 1 time. After the 1st attempt, they will hold the package for 5 days (unless recipient contacts the courier to make arrangements for rescheduling delivery or hold)
As a FlagShip customer, feel free to give us a call if you are not sure of the status of your shipment or how to proceed should you or your recipient miss a delivery. Our team is always here to help, even after hours! If you do not have an account, sign-up for a free account so you can see just how easy it is to ship with FlagShip.