I received a message – “Pick-up Attempt Failed” – what does this mean?
Have you ever scheduled a shipment in FlagShip’s online shipping system, created a shipping label and then received a message stating that the pick-up attempt failed? If so, don’t worry – this can be easily resolved. This message is simply to notify you that the courier of choice did not go through on the shipping system while generating the shipment. Therefore, the selected courier is not aware of your shipment’s required pick-up.
The reason for the pick-up attempt failed message is actually a safeguard for you, to notify you when there is an issue with your pick-up time so it can be immediately corrected. There are a variety of reasons why the pick-up failed. For example, you may have processed your shipment too late on the shipping system based on the required courier lead time, or you may have tried to change your closing time.
Whatever the reason may be for the pick-up attempt failed message, there are 3 options for you:
- The package can be dropped off at the closest courier depot with the label that was created.
- If you are not sure where the closest courier depot is, you can always contact the FlagShip team and we will be able to let you know where you can drop off your shipment.
- You can schedule another pickup for a different day and time.
- Don’t worry – you won’t need to restart your shipment! All your shipment information is automatically saved from that point. In the FlagShip shipping system, scroll over to “Pickups” in the menu bar on the left and then click on Schedule a Pickup and you will be able to schedule a new pickup time for your shipment.
- Call us at 1.866.320.8383 or send us an e-mail at support@flagshipcompany.com and we can schedule the pick- up for you.
One important thing to remember, if you get a pick-up failed message, the pick-up does not automatically get scheduled for the next day. Make sure to reschedule the pick-up. As a FlagShip customer, you can either reschedule the pick-up yourself or you can simply give us a call and we can do it for you. Our highly-trained and knowledgeable customer service team is always ready to help you live during business hours, or online after hours. Sign-up for a free account and see just how easy it is to ship with FlagShip.
Should you require any further information on dealing with a ‘pick-up failed’ situation, please contact FlagShip at 866-320-8383 or email us at support@flagshipcompany.com.